For managed services providers looking to build their market strategy around XDR and MDR -- or a hybrid of the two solutions -- it's important to understand how this approach will shape future priorities for their tech stacks and toolsets, their clients and their vendor partners. What kinds of next-generation services can they build from an XDR/MDR...
The MSP space has undergone a lot of changes in the past few decades, with the emphasis on security increasing dramatically in the last 5-10 years. We discuss how ConnectWise, which builds and sells solutions to MSPs, has tackled this challenge. We'll be asking questions both from Raffael's point-of-view, selling to MSPs, but also from the customer...
Network difficulties can crop up at any time, as can possible attacks. And companies like having the reassurance that at a moment's notice they can reach out to their MSSP for help. This segment will look at how managed security services providers can operate a top-notch, responsive support desk that meets or exceeds their clients' needs through be...
In late January, CISA, the NSA and the MS-ISAC released an advisory warning about the malicious the use of legitimate remote monitoring and management software, after uncovering illegal hacking activity on two federal civilian executive branch networks. Whether compromised via social engineering or through exploits, RMM tools can grant unauthorized...
A look at what threat hunting is, and the biggest challenges to achieving it, from the CRA Business Intelligence February 2023 report, Wanted: A Few Good Threat Hunters.
The developer of a commonly used software issues an urgent out-of-band update for a coding vulnerability that is discovered to be under attack. Immediate patching is imperative. Under such circumstances, what can MSSPs do to quickly identify which of their clients are running this vulnerable software version? And then what are the best practices fo...
Security Operations Center services are in demand, as many organizations are unable to stand up their own full-fledged SOC. For MSSPs looking to add, grow or mature their own outsourced SOC services offering, a key early question is: Do we build from scratch, partner with third parties or buy these capabilities through a merger or acquisition? This...
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