Network difficulties can crop up at any time, as can possible attacks. And companies like having the reassurance that at a moment's notice they can reach out to their MSSP for help. This segment will look at how managed security services providers can operate a top-notch, responsive support desk that meets or exceeds their clients' needs through best practices and policies, optimal workflows and automated tools.
Optimizing Your MSSP Support Desk – CFH #10
Network difficulties can crop up at any time, as can possible attacks. And companies like having the reassurance that at a moment’s notice they can reach out to their MSSP for help. This segment will look at how managed security services providers can operate a top-notch, responsive support desk that meets or exceeds their clients’ needs through best practices and policies, optimal workflows and automated tools.
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