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Managed Services, Incident Response, Network Security

How to Organize Your Managed Services Taxonomy & Excel in Key Categories – Craig Robinson – CFH #16

April 11, 2023

Having a clear and cogent taxonomy that classifies your managed cyber services into distinct buckets or categories is an important step for MSSPs looking to define and differentiate their market offerings to clients. Customers can refer to your taxonomy to better understand your scope of services and ensure they don’t leave gaps in their security plans, while you as a service provider can leverage your own taxonomy to assess your portfolio and identify future opportunities for deliverables. Also in the second half of our discussion, we’ll look at some recent results from assessments of managed services companies in various cyber taxonomy categories, exploring what the best performers are doing differently in order to excel.

Full episode and show notes

Guest

Research Vice President, Security Services at IDC

Craig Robinson is a Research Vice President within IDC’s Security Services research practice, focusing on managed services, consulting, and integration. Coverage areas include Managed Detection and Response services, Cyber Resilience, and Incident Readiness & Response services. Mr. Robinson delivers unparalleled insight and analysis, leveraging his unique practitioner experience leading diverse IT teams across several industries. This expertise positions him to provide valuable thought leadership, research and guidance to vendors, service providers and clients worldwide.

Hosts

Director of Multimedia Content Strategy at CyberRisk Alliance

Principal Consultant at Morris Management Partners

https://www.morrismp.com/

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