CFH #10 – Remote Monitoring & Management Hijackings

In late January, CISA, the NSA and the MS-ISAC released an advisory warning about the malicious the use of legitimate remote monitoring and management software, after uncovering illegal hacking activity on two federal civilian executive branch networks. Whether compromised via social engineering or through exploits, RMM tools can grant unauthorized users potentially unfettered access to your MSP clients. So the question must be asked: Are you using RMM responsibly?

Network difficulties can crop up at any time, as can possible attacks. And companies like having the reassurance that at a moment's notice they can reach out to their MSSP for help. This segment will look at how managed security services providers can operate a top-notch, responsive support desk that meets or exceeds their clients' needs through best practices and policies, optimal workflows and automated tools.