Cultivating Operational Resilience Through People, Process & Technology – Pete Bowers – CFH #20
What’s the best way to ensure operational resilience against cybercriminals’ tactics, techniques and procedures? Well, just rearrange the letters in TTP, and you get PPT: people, process and technology. This session will examine how organizations can score, benchmark and improve their cyber resilience through a combination of security processes, proper cyber hygiene and employee behavior, and a robust technology infrastructure. To do it right, all three elements need to be in place.
Pete Bowers is COO at Norm., where he is responsible for the overall operational and financial functions of the business. He also oversees customer innovation and success, and plays a pivotal role in the ongoing development of cyber security and data protection services which deliver transparency and tangible value to Norm.’s growing client base. His previous roles include Director at Confido and CIO of Interoute.
Rehabilitating Your Reputation After a Security Setback – CFH #20
The worst has happened. You failed to protect one or more managed services clients from a cyberattack. Maybe you were even infected yourself. Or perhaps a failed product launch or negative engagement with a customer has resulted in a scathing review. There are lots of ways an MSSP can wind up with a tattered reputation -- and sometimes they're not even fully to blame. And that's why a good incident response and disaster recovery plan means not only getting your IT networks up and operational again; it also means salvaging your reputation and not letting this incident define you. This session will look at strategies for restoring your image after something goes very wrong.
