Infosecurity Magazine reports that AI-enabled voice and virtual meeting fraud incidents that typically involved interactive voice response systems for reconnaissance surged by 1,210% between January and December last year, compared with a 195% increase in traditional fraud over the same period.Healthcare and retail organizations were most heavily impacted by such AI-powered fraud, with intelligence from IVR systems leveraged by bots for account hijacking intrusions, findings from a Pindrop report showed. Moreover, AI-assisted return fraud has become prevalent in the retail sector."Fraudsters deploy bots equipped with common scripts that initiate return requests across retail sites and mobile apps. The strategy is intentional: target low-dollar refunds that stay below review thresholds. Each refund is small. Thousands of them are not. What looks like background noise quickly becomes a material loss when bots run continuously," said the report, which attributed increased illicit AI usage to greater affordability, stealth, and scalability.
