We found this tool to be a very simple install. All we had to do was run the installer, follow a few short steps in a wizard and we were up and running. The installer automatically supplies all the necessary components, such as the web GUI and database server, with no interaction needed. After the install is complete, management is all done on a clean web GUI.
On the home tab of the GUI, the user can easily view at a glance several informative dashboard items. Some of these items include vulnerable assets, prevalent vulnerabilities in the network, patch status and inventory information. We most liked the fact that we could drill down into the most vulnerable host on the dashboard and see a full overview of that asset's health at the time of the last scan. Additionally, we could even click a button to download and deploy patches or service packs directly to the machine.
Documentation was an HTML help file, which included all the installation and configuration information necessary to get the product up and running, but that was pretty much the extent of it. We found this guide to lack depth, step-by-step instructions, screen shots, examples or anything other than a brief overview.
ManageEngine offers free 24/5 telephone and email support included in the purchase price of the product. After the first year, additional support may be purchased as part of an annual agreement.
At a price starting just under $700 per year for 25 systems, we find this offering to be an average value for the money. While it does have some very powerful features, it can get expensive as an annual fee for larger environments.