Best SME security solution

Winner: TriGeo Network Security for TriGeo SIM
www.trigeo.com

TriGeo believes you can't be everything to everyone, so from the start the company focused exclusively on the needs of the small- to medium-sized enterprise, which it defines as ranging from 50 to 5,000 employees. Even with the recent economic turmoil, TriGeo continues to see significant growth, and the fact is that SME organizations have traditionally been the most consistent purchasers of IT solutions because they're quick to seize the strategic advantages and leverage technology to overcome limited resources and maximize ROI. By continuously striving to meet the specific needs of this diverse market, the company enjoys strong double-digit year-over-year growth, and can boast of a 96 percent customer retention rate. Gartner notes that mid-market growth for SIEM is expected to grow from one percent to 30 percent by 2012, and TriGeo's product, business focus and experience uniquely positions it to capture a significant portion of this market.

TriGeo provides unlimited, toll-free support to its customers and combines that with a dedicated customer portal, self-service knowledge base and extensive online university training program. Its entire support team is staffed by former network administrators, many with security and regulatory compliance expertise. Its turn-key solution includes the first year of support, training and all product updates and upgrades – its goal is that customers always have the latest and greatest product and be fully configured and trained to use it. TriGeo's training program is a combination of virtual classroom lecture and lab, and focused one-on-one follow-up by its support team. When someone purchases a product, they become part of the TriGeo community – NATO5. The fifth article of NATO is “an attack on one is an attack on all,” and within this community TriGeo develops, collects and shares a number of event correlation rules.

TriGeo tries to lead the industry in several ways and devotes an extraordinary 40 percent of its revenue to ongoing research and development and product enhancements – delivering two major releases per year.

Finalists 2009