Businesses risk significant losses due to IT incidents, PagerDuty research reveals

Two in three businesses are at risk of losing more than £225,000 (about $298,000) per hour during major IT incidents, a recent PagerDuty survey revealed. This risk highlights the need for faster incident recovery, a factor 95% of business leaders agree could provide a competitive advantage, with further coverage provided by Tech Radar.

Research from PagerDuty indicates that beyond lost revenue, businesses face substantial risks including reputational damage (cited by 53%), lost productivity (48%), and developer burnout (42%). While 68% of UK & Ireland organizations and 71% globally reported increased operational resilience in the past year, investment in resilience varies. High-growth companies are more likely to increase their resilience budgets (79%) compared to those with flat or declining revenue (48%).

Looking ahead, 59% of companies aim for a balanced mix of human workers and AI agents within three years, believing AI could reduce disruptions by over 20%.

Source: Tech Radar